Frequently Asked Questions

Where are your facilities located?

Bigfoot Storage has many facilities across the central Texas region. Read on to learn more about how you can get to us from your location, or visit our facility pages to get specific directions from your location.

Bigfoot Storage, 215 N. Ohio Avenue in Graham, Texas 76450 is located near the intersection of US Highway 380 and N Ohio Avenue, just north of Rockin L Trailers and across the street from the new Georgia-Pacific warehouse.  We’re in the northeast area of Graham, Texas, so we can service Bryson, Newcastle, Loving, and even residents living around Possum Kingdom Lake.

Bigfoot Storage, 1601 N. Frankford Avenue in Lubbock, Texas 79416 is located in the northwest section of Lubbock, Texas, near the intersection of Erskine Street and N Frankfort Avenue. We’re just across from Broadview Baptist Church and north of the Stripes Store at Frankford and Erskine,  just minutes from both Reese Center Technology & Development Park and Texas Tech University. We’re convenient to Smyer, Wolfforth, Shallowater, and New Deal.

What are your office hours?

We have different office hours for each of our locations. At our Graham, Texas location, we don’t have a traditional office, but you can call to make an appointment at any time and we’ll meet you at the facility. At our Lubbock, Texas location, stop by anytime between the hours of 9:00 a.m. and 5:30 p.m. Monday through Friday and Saturday between 10:00 a.m. and 2:00 p.m. We take appointments on Sunday, so call our office and allow us to meet you at the facility.

What are your access hours?

We strongly believe that all of our customers should have the ability to access their rented space at anytime. All of our facilities feature extended access hours running between 6:00 a.m. and midnight, every day of the week. Now you can schedule your move at a time that works best with your planner, not ours.

Where can I purchase boxes and moving supplies?

Right here, that’s where! Our Lubbock office carries a huge selection of boxes, tape, bubble wrap, locks, and any other moving and packing supplies you could need to complete the job. All of our prices are competitive and fair, so you won’t have to go anywhere else for your move. Call our office to get a full list of items.

What is climate control and do I need it?

Climate-controlled storage spaces maintain a more controlled temperature range throughout the year, ensuring that your belongings are kept safe from the harmful effects of drastic weather or humidity changes. These spaces are perfect for storing just about anything you wouldn’t normally keep in an outdoor space, like wooden furniture, clothing, documents, antiques, and books. If you have any questions about whether or not your project will require a climate-controlled space, please call our team. We’ll give you our recommendation.

How can I pay my bill?

We accept all major forms of payment, but if you want to make paying your bill easier than ever, then sign up for our online bill pay feature, allowing you to pay your rent from home. With our online bill pay option, you can pay your bill on any device from anywhere with an internet connection, even from the couch! It’s easy to use, so don’t wait to sign up.

What security measures does Bigfoot Storage feature?

We know that security is your #1 priority, so we’ve made it ours at all of our facilities. Each location features the highest level of security, including perimeter fencing, electronically gated access, individually secured units, and 24-hour video surveillance. If you have any questions or concerns, please contact a member of our management.

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